Satellite Home
Pricing
Fair Access Policy
- Do I need a building permit ? Palm Beach county
specifically lists satellite systems as exempt from building permits. Unless you are in a
historical district, it is rare that satellite systems require building permits.
See the F.C.C. regulations.
- What is the WildBlue service and where is it available?
WildBlue is a high-speed Internet access service for homes, home offices and small
offices. It is available in virtually every location across the contiguous United
States.
- Why should I get WildBlue?
WildBlue provides access to the Internet at much higher speeds than dial-up access:
up to 1.5 Mbps which is more than 30 times faster than dial-up.
A whole new world of content will open up to you with your broadband connection.
And with WildBlue, you get an "always on" connection which means no dialing-in to
get high-speed access to the Internet.
- How hard is it to use?
Not hard at all. Once we professionally install your WildBlue system which will
take 2 to 3 hours, you are ready to surf the Internet at lightning fast speeds.
You can use your same web-browser, go to the same sites, use your email, etc. just
like you always have...but a lot faster! And it's always on so no more dialing-in
delays, or getting "bumped off."
- Who do I call if I have a problem?
You can call us here at JTK communications or just call the friendly customer care agents at WildBlue. We'll have a person
you can talk to, 24 hours a day, 7 days a week. Customer Care: 1-866-WildBlue
(945-3258) (toll free)
- What equipment is needed to get the WildBlue service?
It's easy. All you need is a WildBlue mini dish and a WildBlue modem.
- What are my minimum computer system requirements to
get WildBlue?
Most computers in use today will meet our minimum system requirements. If you don't
know if you meet them, please contact us and we can help you figure it out.
PC/ Windows: 300 MHz or faster processing speed, minimum 128 MB Random Access Memory
(RAM), and Windows 2000, XP Home or XP Professional and Vista operating systems.
100 MB of hard drive space and an ethernet card are required.
Macintosh: 300 MHz or faster processing speed, 128MB Random Access Memory (RAM),
and OS 10.4 or higher operating system. 100 MB of hard drive space and an ethernet
card are required.
- Are there any cancellation fees?
WildBlue customers are required to sign a 24 month contract when they initiate service.
If you disconnect your service before the 24 months expire, there will be a cancellation
fee equal to the price of your monthly service multiplied by the remaining number
of months in your contract.
- What kind of speed can I expect?
WildBlue offers packages that provide different speed levels. Our core Value Pak
offers up to 512 Kbps download speed and up to 128 Kbps upload speed. Our Select
Pak features download speeds up to 1.0 Mbps and upload speeds up to 200 Kbps. Our
Pro Pak offers download speeds up to 1.5 Mbps and upload speeds up to 256 Kbps.
- What does WildBlue cost?
The WildBlue equipment price is $299.00 (MSRP) and professional standard installation
is $179.95 (MSRP) plus taxes.
We offer a variety of service packages, including a Value Service at $49.95 per
month. Learn more about the packages and prices we offer for your home and small
office.
- What types of email options do I get with
my WildBlue account?
WildBlue offers an advanced suite of Internet services including the commonly used
POP3 (like Outlook or Outlook Express) and web-based email options. WildBlue customers
will receive between 5 and 10 email addresses (each with at least 100 MB capacity
depending on the package chosen). More email addresses and additional capacity are
available for a minimal extra charge. Learn more about the packages we offer for
your home or small office.
- Do I get web space with my WildBlue account?
Yes. WildBlue provides customers with between 10 and 20 MB of web space as part
of their WildBlue service package. The exact storage space depends on which package
you choose to buy. Learn more about the packages we offer for your home and small
office.
- Do I get dial-up service with my WildBlue
account?
Yes. WildBlue includes a remote-access dial-up service to its WildBlue Pro Pak customers,
allowing customers to access their email when they are not at home or out of the
office. If you are a Value or Select Pak customer, dial up service costs $7.95 /
month. Instructions for remote access will be included with your installation. Learn
more about the packages we offer for your home and small office.
- If I have WildBlue, do I need an additional
account with an Internet Service Provider (ISP)?
No. The WildBlue service includes all key ISP features like email, web space, etc.
If you prefer, you can continue to use your current ISP for email and use the WildBlue
service for your broadband Internet access. See your current ISP for details as
separate ISP charges may apply.
- If I sign up for WildBlue service, can I
keep my AOL® account?
Yes, if you prefer. You can use WildBlue for high-speed broadband Internet access
and keep your AOL® service if, for example, you want to retain your current email
account. You will need to pay a separate fee directly to AOL® beyond your monthly
WildBlue fee. Please contact AOL® directly for more information.
- Do you limit heavy bandwidth users?
As is standard with other Internet Service Providers, WildBlue ensures that its
service operates at optimum speeds for all of its customers. Since WildBlue is a
shared network, we have a Fair Access Policy
to ensure that extraordinary usage by a few customers doesn't negatively affect
the normal usage of other customers. For the vast majority of users, the Fair Access
Policy has no effect on their usage. For a few very heavy bandwidth users, the system
may restrict their bandwidth and therefore their speed.
- Do you offer a limited
warranty on the equipment?
Yes. You will receive a 90 day labor/24 months parts limited warranty on all equipment
at no charge when you become a customer.
Availability Information:
- Where can I get WildBlue?
JTK Communications is an authorized seller of WildBlue technology. JTK quickly
installs satellite internet systems in Palm Beach county, Florida and surrounding
areas. Outside of this area we will arrange
for certified professional installation for you.
- Will your service be available in Alaska,
Hawaii or Puerto Rico?
Not at this time. The WildBlue service will be available only in the 48 contiguous
United States due to the reach of our satellite signals. At present, we do not have
plans to serve Alaska, Hawaii or Puerto Rico.
- Can I get WildBlue service in a mobile vehicle
like an RV or boat?
Not at this time. WildBlue service was designed for stationary locations like homes
and small businesses. We do not offer broadband service for mobile vehicles at this
time.
- What is the installation process like? Can
I install my own dish?
WildBlue professional installers quickly and efficiently install equipment and activate
WildBlue's broadband service at your chosen location. The satellite mini-dish is
about 26 inches x 28 inches and can be easily mounted on a roof, outside wall or
in the ground. A cable from the dish connects to a satellite modem (a small box
usually placed next to the computer), which connects to your computer via an Ethernet
connection. Installation requires an installation professional to make sure that
the dish is pointed at the satellite accurately and to verify that all connections
are made properly. Self-installation is not offered.
- Will my Home Owners Association allow
mounting the WildBlue dish?
The WildBlue dish is considered under what the FCC calls the "Over-the-Air
Reception Devices Rule". This means the WildBlue dish is under the same classification
as other residential satellite dishes (such as satellite television) and legally
permissible for mounting on your home. As always, please check with your HOA for
specific rules and covenants that may alter your rights. For additional information
on the FCC ruling and dish classification, view the FCC OTARD documentation.
- Can I use wireless home networking with WildBlue?
Yes. WildBlue is compatible with all major wireless home networking products.
- Do customers have to have a phone line in addition to
the satellite connection?
No. WildBlue offers an efficient 2-way broadband connection that requires no phone
lines.
- Do I need a southern line of sight to receive a signal
from your satellite?
Yes. You will need a clear view of the southern sky to receive a signal from the
WildBlue satellite.
- How fast is this service? How does it compare
to cable modems and DSL?
WildBlue's always-on broadband Internet connection provides a user experience similar
to most DSL services. We offer download speeds of up to 1.5 Mbps - more than 30
times faster than today's dial-up speeds. We offer upload speeds up to 256 Kbps.
WildBlue's high bandwidth opens up a window to a world of rich content that is largely
unavailable through dial-up modems.
- What operating systems are compatible with the WildBlue
service?
Windows/PC: Windows 2000, XP or Vista
Mac: OS 10.4 or higher
- Will WildBlue work with Macintosh computers?
Yes. The WildBlue service is compatible with Macintosh computers.
- What Web browsers and email clients does WildBlue support?
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Web Browsers: |
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Windows/PC: |
Internet Explorer 6 & 7, Netscape 7.x & 8.x, Firefox
1.x & 2.x
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Mac: |
Netscape 7.x, Safari 1.x, Firefox 1.x & 2.x
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Email Clients: |
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Windows/PC: |
WildBlue Webmail, Outlook Express 6, Outlook XP & 2003, Thunderbird
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Mac: |
WildBlue Webmail, Outlook 2001, Outlook 2004, Apple Mail
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- What is the impact of latency? Can I play real-time
Internet games or make Internet phone calls on your service?
The WildBlue system is engineered to help offset the impact of latency, which is
the delay caused by sending signals from the earth to the satellite and back again.
However, there is a delay as the signal travels up to the satellite, back down to
the gateway, up to the satellite and back down to your modem. For most applications
this latency does not affect performance, however, there are some applications like
voice over IP (telephone service delivered over the Internet, also known as VoIP),
or real-time interactive gaming, where latency will have a noticeable effect on
performance over the WildBlue network, as it would on any satellite-delivered service.
- Does WildBlue support VoIP?
At this time, WildBlue does not support VoIP.
- What if my computer did not come with a Network Interface
Card (NIC)? What can I do?
Many computers can be upgraded with a 10/100 Ethernet Network Interface Card (NIC)
- which you can find at almost any consumer electronics store, or at an online store.
If you are comfortable with opening your computer and installing hardware, most
Ethernet NICs can be self-installed. Otherwise you may want to hire a computer professional.
Check with your computer manufacturer for more information on the right Ethernet
NIC for your system.
Also, if you have an available USB port on your computer, you can purchase a USB
Ethernet adapter (available at almost any consumer electronics store, or online).
This may be easier to install than a PCI card in your computer. For a laptop, you
can purchase a standard PCMCIA card that provides an Ethernet connection, or you
can purchase a USB Ethernet adapter as well. We recommend that you upgrade your
computer to meet all of the requirements listed above to get the most out of your
Internet experience.
- Is the WildBlue service affected by weather?
The WildBlue service is only minimally affected by weather, and only under extreme
conditions. The WildBlue service will offer availability equal to that of satellite
TV. Like satellite TV services, during a very heavy rainstorm, you may notice slower
WildBlue speeds, but this should normally only last a few minutes.
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