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User Control Panel Function Overview
JTK VoIP offers its customers complete and up to the minute account management
via a Web based User Control Panel (UCP).
Each JTK VN (virtual number) is provided with its own UCP that allows access
to account information, change passwords, Call History, and more. Login requires
an active VN and password.
A paying account offers 2 levels of control panel access:
1. Admin password aka PM password controls the account in its entirety.
- The admin password aka PM password is case sensitive.
- When used, the PM password has the ability to view and
manage all the Virtual Numbers under the given account.
- Most often the PM password is the first password you set
up when you placed your order with us.
- Initially this password will be the same as the SIP password
and the account CP will display it as such. If you decide to change the SIP password,
then you will create 2 levels of account management. Note, the CP will not show
the admin password once the SIP password has been changed.
- To change or retrieve the admin password, you will need
to attempt account access via the first InPhonex VN you set up and click on forgotten
password.
- If the account CP is accessed via the admin password but
you failed to use the correct case, the system will allow you to view a very limited
CP, Basic Membership like CP.
- The SIP device cannot use the admin password.
2. SIP password:
- The SIP password controls the device.
- The SIP password is case sensitive and must be entered
exactly as the account CP displays it otherwise the device will not work.
- If entered incorrectly, the SIP device will fail registration
and therefore you will not be able to place calls.
- The account CP displays the SIP password.
- If the account CP is accessed via the SIP password, the
system will allow you to view a very limited CP, Basic Membership like CP.
Account Information
Refers to your personal or company info that you provided us with at the time of
account activation. Your personal info as well as your e-mail address can be updated
from this screen.
- Calling Plans: shows what calling plans
you purchased. This feature contains: plan name, renew date if applicable, Regional
(Miami area) minutes, monthly USA and Canada minutes, minutes remaining and JTK VoIP
phone number enabled for that particular plan.
- Prepaid Long Distance(LD): illustrates
all your prepaid long distance purchases. This feature lists: date purchased, last
use, original amount and remaining amount.
Virtual Numbers
when accessed with the PM Password this section lists all the VN’s under your PM
umbrella account. When accessed with the SIP number password it will only show the
information associated with that SIP number. This category includes: JTK VoIP phone
number and name, VM (voice mail) password, your account password (SIP), and PIN
(5 digit number), enable VM (Voice Mail), do not send e-mail updates, allow continental
USA and CA LD (Long Distance) and allow International LD.
- Your voicemail (VM) password is by default
set to 0000. Access your voicemail at 8500.
- Your SIP password is used to configure
your device as well as login to the UCP, along with the Virtual Number. We suggest
changing the PM password (located in the Account Information section of the RAP
toolbar) to something different than the SIP password. When used, the PM password
has the ability to see all the Virtual Numbers under the given account, and it serves
as the account's “Admin” password. By changing this to something you will remember
you can easily view all the Virtual Numbers under the account at once. This means
that only the person with access to the PM password will be able to fully manage
the control panel and enable or disable sub account services.
- The account's PIN number is used to enable
the JTK VoIP calling card service. This means you can use your account's resources
from a regular phone line. How? Call our calling card number nearest you by selecting
a number from our Calling
Card Gateways. You will be prompted to dial your JTK VoIP VN plus the 5
digit PIN number, which serves as your 'calling card' number. Then, the system will
ask you to dial the number you wish to call, and as long as you have available Pre
Paid LD on the account you will be able to continue with your call.
- Do not send e-mail updates: if you choose
not to receive e-mail updates from JTK VoIP.com, please make sure this feature
is disabled.
- Allow incoming 800 # calls: In the CP
if box is checked a user can receive calls via the 800 gateway: 800-360-1904. When
someone calls the gateway and enters a user’s VN, the call is connected and a charge
of $.05 per minute is incurred to the VN account holder if there is available call
credit....hence the ability to uncheck the box and not accept the calls.
- Allow Continental USA and CA long distance calling:
as the PM account holder you can opt to enable or disable access to long distance
calling for any of your sub accounts.
- Allow International long distance calling:
as the PM account holder you can opt to enable or disable access to long distance
calling for any of your sub accounts.
- ”Pay-As-You-Go Call Credit Limit” creates
a spending limit for the VN’s available Prepaid LD. You can add all of your prepaid
customers in one PM account, purchase a Bulk plan and/or Pre Paid call credit limit
the amount of call credit each VN in the account can access. If a customer has prepaid
you for $5.00 of call credit (or any other amount), you can add the amount in this
field and it will reduce in real-time based on the cost of the calls that the customer
makes. Once the customer reaches a Call Limit of 0.00, they will hear a "low
balance" error and they can no longer make calls. When they pay you for more
call credit, you simply enter the amount into the field and they will again have
access to the credit. It is important that the PM password (located in Account
Info in RAP) is different from the SIP passwords for the Virtual numbers in the
accounts. Each time you add a new customer as a Virtual Number, you should
go to the Account information screen, and make sure that their password is unique
(different from another use and different from the PM password). You can see
the "PM password" in this screen as well as a list of the accounts Virtual Numbers
and their passwords. When a user logs in, our system uses the password they
enter as authentication for what information they will have available to view.
The SIP password will give them a user level access to the VN Basic Control Panel
screen, Account Information, Call History, Missed Calls, Call Forwarding, Change
Password, and Rate Lookup. The Premium Membership (PM) Password will allow
you to see all of the Virtual Numbers under the account and set the Call Credit
Limits. User level access cannot change this information.
- ”Add” button: To configure the available
VN’s for the account you will select the ‘Add’ button towards the bottom of the
screen and follow the prompts. Each account is configured with 5 available VN’s,
however, we offer additional VN's to Resellers at no additional charge. (To order
additional, access Order Entry and select the 'Single Virtual Number' product and
update the quantity as needed).
- Registered Users: This section offers
an excellent tool to determine if your IP phones are registering, or connecting
to the JTK VoIP server properly. "Registration expires” shows that the IP phone
associated with that particular number is currently connected to the system and
there should be no problem making calls. If a VN lacks a "Registration expires"
entry, the IP phone is not connected with JTK VoIP either due to the fact that
the phone is off line, turned off or due to technical difficulties.
DID
Numbers
Enables you to select and update which Virtual Number will be directly connected
to your DID (incoming number).
Call Forwarding
This is a very powerful feature. With this feature you could possibly eliminate
the need for phone hardware such as a PBX. All incoming calls can be first routed
to one particular VN, then forwarded to others in the order that you wish. Now you
can manage all of your phones by setting Call Forwarding and ring multiple phones
at once. Set the advanced forwarding option on your account and see the possibilities.
You may forward your IP calls to other VN numbers or PSTN numbers. Only accounts
with available call credit can forward calls to PSTN numbers. Unlimited Plan users
will not be able to take advantage of call forwarding to PSTN unless the account
also has available Prepaid Call Credit. All PSTN calls will be charged our current
rates at the time of the calls.
Select the Virtual Number whose calls you choose to have forwarded:
- Step 1: Where will you forward the calls for the VN?
- Do Not Disturb (immediately to VM)
- Simultaneously/Sequentially ring a list of VN’s or PSTN’s
for a set number of seconds.
- No special forwarding (default).
- Select Update
Step 2: If your call is not answered, where would you like to send it?
- If no answer from Step1, Simultaneously/Sequentially ring
a list of VN’s or PSTN’s for a set number of seconds.
- If busy from Step1, Simultaneously/Sequentially right a
list of VN’s or PSTN’s for a set number of seconds.
- No special forwarding (default).
- Select Update
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Step 3: If your call is still not answered, it will go to your voicemail (if it
is enabled).
Conference
The Conference section allows you to set up, edit and notify participants of a conference
call.
Call History
Shows all calls made by a specific VN and the list is updated up to the minute so
you will know exactly how much you are spending. To view very recent calls, please
make sure to click search. The call history report features: date of the call, calling
number, number called, disposition or result of the call, type of call or rate code,
duration of the call (includes ringing time) and cost of the call (calculated from
the time the call is answered).
Missed Calls
You can view any missed calls by selecting a date range to report on. The results
will provide: date, number called, calling number, caller ID and disposition (call
went to voice mail or was not answered).
Faxes
Customers who subscribe to our fax to email service have the option to view their
faxes via the Internet. Access the PM account control panel and click on faxes to
view all the faxes you received. Received faxes will display the date of the fax,
remote station ID otherwise known as the fax sending number, number of pages, bytes-
the size of the fax, fax resolution, fax transfer rate and view- click on the Adobe
icon to view the fax in a PDF format.
Notepad
The Notepad section allows users to type notes, save them, and email them to others.
Rates
By using this feature, you can very easily determine the calling rate to a certain
PSTN telephone number. The lookup will display prefix information such as per minute
rate and available calling plans that are offered for this prefix.
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