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email support: sales@JTKcommunications.com
Telephone support 561-455-3044
Shipping and Returns
JTK ships your order in a timely fashion and with great care. We generally ship
orders within 48 hours of receiving them. If there is a shipping delay, we will
notify you. If the order included a telephone, we can ship your order via United
Parcel Service (UPS) or you can pick up your order at no extra cost. Please choose
the Flat Rate option if you decide to pick up your order at our location.
Risk of Loss
All items purchased from the JTK Online Store are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our delivery
to the carrier. To cancel an order just email service@JTKcommunications.com and
if the order has not already been shipped you will receive a full refund. You will
not be able to cancel an order if your order has been shipped. JTK's cancellation
policy for Pay-as-you-go Membership is refundable only if the customer shows he/she
could not use the service due to clear technical difficulty. JTK accepts hardware
returns to the Delray Beach, Florida location only. You must have a Return Authorization
(RA) number before returning any merchandise to JTK.
The following are JTK Return
Shipment
Policies:
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DOA/defective products are returned for REPLACEMENT ONLY with the same product/model.
Deviations from this policy may result in a 20% Returns Processing Service Charge.
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Defective products must be in original factory carton with all original packing
materials.
- All miscellaneous materials such as manuals, accessories and cables must
be included. If any of these materials are missing, your account will be billed
accordingly.
- The Return Authorization number must be on the shipping label, not
the carton. PLEASE DO NOT WRITE ON THE CARTON.
- Returns must be shipped freight prepaid.
Products received freight collect, without an RA number, not approved for return
or in any way not meeting the above criteria, will be refused.
- Return Authorization
numbers are good for fourteen (14) days only. Any products returned after the expiration
date will be refused. If the product is found to be non-defective, an inspection
fee of at least $25, or 15% per unit, will be billed to your account.
- JTK credits
based on purchase price or current price, whichever is lowest.
Note: We will not
process/verify any order that does not have a valid contact phone number.
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