e911 Notice for VoIP Phone Service
EMERGENCY SERVICES - 911 Service
Non-Availability of Traditional 911 or E911 Service
END USER MUST MAINTAIN AN ALTERNATE MEANS OF REQUESTING EMERGENCY SERVICES. END
USER acknowledges and understands that COMPANY does NOT support traditional 911
and E911 access to emergency services. The limited emergency response service provided
by us differs in a number of important ways from traditional 911 and E911 as explained
further below. END USER must maintain an alternate means of accessing traditional
emergency response services.
END USER acknowledges and understands that our 911 Service cannot be used in conjunction
with a Soft Phone or non-interconnected Virtual Numbers (virtual numbers not associated
with a DID and therefore cannot receive calls from a PSTN line). Our 911 Service
is not automatic; END USER must separately take affirmative steps, as described
in this Agreement and on our website, to register the address where END USER will
use the Services in order to activate the 911 feature. END USER must do this for
each interconnected virtual number that END USER obtains. The 911 Service is different
in a number of important ways from traditional 911 or E911 service as described
on our website page for E911 Service and below. END USER shall inform any household
residents, guests and other third persons who may be present at the physical location
where END USER utilize the Service of (i) the non-availability of traditional 911
or E911, and (ii) the important differences in and limitations of the our 911 service
as compared with traditional 911 or E911 Service. The documentation that accompanies
each Device that END USER purchase should include a sticker concerning the potential
non-availability of traditional 911 or E911 Service (the "911 Sticker"). It is your
responsibility, in accordance with the instructions that accompany each Device,
to place the 911 Sticker on each Device that END USER use with the Service. If END
USER did not receive a 911 Sticker with your Device, or END USER require additional
911 Stickers, please contact our customer care department.
Registration of Physical Location Required.
END USER acknowledges and understands that for each interconnected virtual number
that END USER use for the Service, END USER must register with the physical location
where END USER will be using the Service with that virtual number. When END USER
moves the Device to another location, END USER must register your new location.
If END USER do not register your new location, any call END USER make using the
911 Service feature may be sent to an emergency center near your old address. END
USER will register your initial location of use when END USER subscribes to the
Service. Thereafter, END USER may register a new location by logging into your control
panel and clicking on the “update 911 info” button located next to your virtual
number on the “DID Numbers” page. For purposes of the 911 features, END USER may
only register one location at a time for each phone line END USER use with the Service.
Confirmation of Activation Required.
END USER acknowledges and understands that your 911 Service will not be activated
for any phone line that END USER are using with the Service, unless and until END
USER has submitted a verified address.
How Emergency Personnel are contacted.
END USER acknowledges and understands that COMPANY contracts with a third party
to use the address of your registered location to determine the nearest emergency
response center and then forward your call to a general number at that center. When
the center receives your call, the operator will have the address END USER entered
in our 911 database as well as your DID number that END USER associated with your
virtual number. If END USER has not provided this information, END USER must provide
your address and phone number in order to get help. In order to allow the emergency
operations center personnel to call END USER back if necessary, COMPANY immediately
disables any call forwarding that END USER may have established in your account.
Some local emergency response centers may decide not to have their general numbers
answered by live operators 24 hours a day. If COMPANY learns that this is the
case, COMPANY will send your call instead to a national emergency calling center
and a trained agent will contact an emergency center near END USER to dispatch help.
END USER hereby authorize us to disclose your name and address to third-party
service providers, including, without limitation, call routers, call centers and
public service answering points, for the purpose of dispatching emergency services
personnel to your registered location.
Service Outages.
(a) Service Outages Due to Power Failure or Disruption. END USER acknowledges and
understands that 911 Service does not function in the event of a power failure or
disruption. If there is an interruption in the power supply, the Service, including
911 Service, will not function until power is restored. Following a power failure
or disruption, END USER may need to reset or reconfigure the Device prior to utilizing
the Service, including 911 Service.
(b) Service Outages Due to Internet Outage or Suspension or Termination of Broadband
Service or ISP Service. END USER acknowledges and understands that service outages
or suspensions or terminations of service by your broadband provider or ISP will
prevent all Service, including 911 Service, from functioning.
(c) Service Outage Due to Suspension or Termination of Your Account.
END USER acknowledges and understands that service outages due to suspension or
termination of your account will prevent all Service, including 911 Service, from
functioning.
(d) Service Outages Due to ISP or Broadband Provider Blocking of Ports or Other
Acts. END USER acknowledges and understands that your ISP or broadband provider
or other third party may intentionally or inadvertently block the ports over which
the Service is provided or otherwise impede the usage of the Service. In that event,
provided that END USER alerts us to this situation, COMPANY will attempt to work
with END USER to resolve the issue. During the period that the ports are being blocked
or your Service is impeded, and unless and until the blocking or impediment is removed
or the blocking or impediment is otherwise resolved, your Service, including the
911 Service feature, may not function. END USER acknowledges that COMPANY is not
responsible for the blocking of ports by your ISP or broadband provider or any other
impediment to your usage of the Service, and any loss of service, including 911
Service, that may result. In the event END USER lose service as a result of blocking
of ports or any other impediment to your usage of the Service, END USER will continue
to be responsible for payment of the Service charges unless and until END USER terminate
the Service in accordance with this Agreement.
(e) Other Service Outages. END USER acknowledges and understands that if there is
a Service outage for any reason, such outage will prevent all Service, including
911 Service, from functioning. Such outages may occur for a variety of reasons,
including, but not limited to, those reasons described elsewhere in this Agreement.
Re-Verifying Your Address is Required if END USER
Change Your Number or Add or Port New Numbers. END USER acknowledges and understands
that 911 Service does not function if END USER change your phone number or if END
USER add or port new phone numbers to your account, unless and until END USER successfully
register your location of use for each changed, newly added or newly ported phone
number.
Network Congestion; Reduced Speed for Routing or Answering 911 Service Calls.
END USER acknowledges and understands that there may be a greater possibility of
network congestion and/or reduced speed in the routing of a 911 Service call made
utilizing the Service as compared to traditional 911 Service over traditional public
telephone networks.
Possible Lack of Automatic Number Identification.
END USER acknowledges and understands that it may or may not be possible for the
local emergency personnel to automatically obtain your phone number when END USER
use 911 Service. Our system is configured to send the automatic number identification
information; however, one or more telephone companies, not us, route the traffic
to the emergency response center and that center may not be capable of receiving
and passing on that information. As a result, the operator who answers your 911
Service call may not be able to automatically obtain your phone number and call
END USER back if the call is not completed or is not forwarded, is dropped or disconnected,
if END USER are unable to speak to tell the operator your phone number, or if the
Service is not operational for any reason.
No Automated Location Identification.
END USER acknowledges and understands that in most service areas, it is not possible
at this time to transmit to the local emergency response center the address that
END USER registered for 911 Service. END USER will need to state the nature of your
emergency promptly and clearly, including your location (and possibly your telephone
number), as the operator may not have this information. Emergency personnel will
not be able to find your location if the call is not completed or is not forwarded,
is dropped or disconnected, if END USER are unable to speak to tell the operator
your location, or if the Service is not operational for any reason.
Disclaimer of Liability and Indemnification.
END USER acknowledges and understands that COMPANY do not have any control over
whether, or the manner in which, calls using our 911 Service are answered or addressed
by any local emergency response center. COMPANY disclaims all responsibility for
the conduct of local emergency response centers and the national emergency calling
center.
END USER acknowledges and understands that COMPANY rely on third parties to assist
us in routing 911 Service calls to local emergency response centers and to a national
emergency calling center. COMPANY disclaims any and all liability or responsibility
in the event such third party data used to route calls is incorrect or yields an
erroneous result. Neither our company, nor its officers or employees, may be held
liable for any claim, damage, or loss, and END USER hereby waive any and all such
claims or causes of action, arising from or relating to our 911 Service unless such
claims or causes of action arose from our gross negligence, recklessness or willful
misconduct. END USER shall defend, indemnify, and hold harmless our company and
or any of our subsidiaries, its officers, directors, employees, affiliates and agents
and any other service provider who furnishes services to END USER in connection
the Service, from any and all claims, losses, damages, fines, penalties, costs and
expenses (including, without limitation, attorneys fees) by, or on behalf of, END
USER or any third party relating to the absence, failure or outage of the Service,
including 911 Service, incorrectly routed 911 Service calls, and/or the inability
of any user of the Service to be able to use 911 Service or access emergency service
personnel.
Alternate 911 Arrangements.
END USER acknowledges and understands that COMPANY strongly encourages END USER
to have an alternate means of accessing traditional 911 or E911 services or terminating
the Service. COMPANY does not recommend END USER rely on a non-traditional 911 service
in an emergency.
911 Fees.
END USER acknowledges and understands that COMPANY charges a fee of $25.00 US Dollars
for all non-emergency calls to the 911 Service. This charge is in place to help
ensure that the service is not abused.
Abuse.
END USER acknowledges and understands that while our 911 Service is not traditional
911, abusing the 911 Service, making false or prank calls to a 911 service is still
a crime. If END USER commits such acts, your account will be terminated and END
USER may be prosecuted by your local and state governments
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